Returns & Exchanges
At Purematcha, we take pride in the quality of our ceremonial grade teas and accessories. If you are not completely satisfied with your purchase, we offer a 30-day return policy for unopened products and hardware.
Initiate Your Request
Contact our support team within 30 days of delivery with your order number and reason for return to receive an authorization code.
Prepare the Package
Ensure the matcha tins or accessories are in their original, unopened packaging and securely pack them to prevent damage during transit.
Ship Back to Us
Affix the provided return shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects the returned items, we will process a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing