Frequently Asked Questions
Everything you need to know about our premium ceremonial grade matcha.
Where is Purematcha sourced from?
Our matcha is exclusively sourced from sustainable, family-owned tea farms in Uji, Japan, ensuring the highest ceremonial grade quality and authentic flavor profile.
How should I store my matcha to keep it fresh?
To maintain vibrancy and taste, store your matcha in its original airtight tin in a cool, dark place. For maximum freshness, we recommend keeping it in the refrigerator after opening.
How long does shipping take?
Standard shipping typically takes 3-5 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
What is your return policy for food products?
Due to the perishable nature of tea, we cannot accept returns on opened products. However, if your order arrived damaged or you received the wrong item, please contact us within 14 days for a replacement.
Is your matcha tested for heavy metals and radiation?
Yes, every batch of Purematcha undergoes rigorous third-party laboratory testing for heavy metals, radiation, and pesticides to ensure it meets the highest safety standards.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.